Refund Policy

At Melbourne Business Mentors, we are committed to providing high-quality business assessments and actionable insights. We aim to ensure your satisfaction with our services. However, we understand that there may be occasions where a refund request arises. This policy outlines the circumstances under which refunds may be considered and our process for handling them.

1. General Refund Policy

We offer refunds in specific circumstances, as detailed below. Refunds will not be provided for completed and delivered work, as our services are tailored and involve significant time and effort.

2. Refund Eligibility

You may be eligible for a refund if:

– You cancel the service before any work has commenced.
– There is a clear error or failure on our part that renders the delivered service unusable or incorrect.

Refunds are not available in the following cases:

– Work has been completed and delivered as per the agreed scope.
– Dissatisfaction based on subjective expectations once work has been delivered.
– Delays caused by incomplete or inaccurate information provided by the client.
– Services where the client fails to engage or provide necessary feedback after repeated attempts to contact.

3. Cancellation Policy

Before Work Begins: If you cancel your order before work has commenced, a full refund will be issued.

After Work Has Begun: If work has already started, but the service is not yet completed, a partial refund may be considered based on the amount of work completed at the time of cancellation.

4. How to Request a Refund

To request a refund, please contact us via email at [Insert Email Address] with the following details:

– Your name and contact information.
– A description of the service purchased.
– The reason for the refund request.

Our team will review your request and respond within 7 days.

5. Refund Approval and Processing

If a refund is approved:

Refunds will be processed via the original payment method within 10 business days.

Any applicable transaction or processing fees may be deducted from the refund amount.

6. Non-Refundable Services

Certain services, such as consultations, discovery calls, or any preliminary reports already delivered, are non-refundable. These services provide immediate value and cannot be reclaimed once rendered.

7. Amendments and Revisions

We stand by the quality of our work and are happy to make reasonable amendments or revisions if you are not satisfied with any aspect of the delivered service, provided the request falls within the agreed scope of work.

8. Contact Us

If you have any questions about our refund policy, please reach out to us at:
Email: info@melbournebusinessmentors.com.au

By purchasing our services, you agree to the terms of this Refund Policy.